Shipping Policy

Shipping Charges You will see the shipping charge that is determined automatically before checkout when ordering online. Shipping Policies nongue.com ships prepaid and invoices you for the charges. FedEx is used whenever possible, however, a "Common Carrier" can be used in special circumstances. When will my order be shipped? In most cases, all orders are shipped within 2 - 3 business days from the day the order is placed. Please note, we are NOT open Saturdays or Sundays. International orders will be shipped as soon as the orders are confirmed completely. **Please note, processing times are NOT guaranteed as delays can occur. PLEASE NOTE: DURING COVID-19 PANDEMIC, PROCESSING TIMES FOR ALL ORDERS ARE AT LEAST 2-3 BUSINESS DAYS DUE TO LIMITED STAFFING.  International Shipping The shipping costs for all international orders will be determined after the orders are placed completely. Please allow 1-2 business days for us to contact you regarding your shipping costs. We ship all international orders via USPS, unless customer prefers their own shipping carrier or freight forwarder. All shipping costs including duty, customers, taxes, and/or brokerage fees are solely the customer's responsibility and will be paid for by the customer.  Tracking Your Order You can review your order information and track your order at Order Status. Damages Anongue does NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages must be reported to the carrier. 

Contact Name: Diana Jones
Email: [email protected]
Tel: (805)785-0381
Return Address: 380 Marsh Street, San Luis Obispo, CA, 93401, US